Among the December/09 and January/10 Felt Flag conducted a survey among its major customers. There were over 100 questionnaires answered by the purchasing departments and maintenance of the leading Brazilian industries. In each response were assessed over 30 different requirements.

The high point was the assessment of care provided by the commercial team felt Flag, obtaining over 98% approval, with concepts between great and good.

Compliance with specifications and quality of the products were approved for more than 90% of customers.

The study summarizes the result of increasingly robust partnerships that Felt Flag has built with its customers.